Sync log

The shelter syncs with NYC 311 and records every run here. A pet’s outcome only changes when a sync sees the city record change, or when a complaint passes 60 days open.

Last successful sync: Oct 4, 2026, 1:28 PM EDT

Recent runs

Started	Result	Mode	Fetched	New	Unchanged	Status events
Oct 4, 2026, 1:28 PM EDT	succeeded	incremental	5	0	5	0
Oct 4, 2026, 1:27 PM EDT	succeeded	incremental	5	0	5	0
Oct 4, 2026, 11:20 AM EDT	succeeded	incremental	5	0	5	0
Oct 4, 2026, 11:09 AM EDT	succeeded	incremental	5	0	5	0
Oct 4, 2026, 11:08 AM EDT	succeeded	incremental	41	9	32	14
Oct 3, 2026, 4:30 PM EDT	succeeded	full	2503	0	2503	0
Oct 3, 2026, 4:30 PM EDT	succeeded	incremental	4	0	4	0
Oct 3, 2026, 4:28 PM EDT	succeeded	full	2503	2503	0	4992

A run that changes nothing is the goal: syncing the same city data twice must give zero changes.

Unmapped phrases

Closed complaints whose resolution wording no mapping covers yet. We show them rather than guess what they mean.

5 pets: The status of this Service Request is currently not available online. Please call 311 for further assistance. If you are outside of New York City, please call (212) NEW-YORK (212-639-9675).

Resolution mappings

Each closed complaint’s resolution text is matched exactly against these documents. A person wrote every one.

City wording	Outcome	Why
The Department of Transportation inspected this complaint and found that the problem was fixed.	Adopted into forever pavement	The city found the defect already fixed. The record does not say who fixed it, so bios quote this text verbatim rather than credit anyone. 15 complaints, all Closed. Discovery snapshot discovery-20261003T202235Z (Queens CB 13).
The Department of Transportation inspected this complaint and repaired the problem.	Adopted into forever pavement	The city says it inspected the spot and repaired it. 654 complaints carry this text (653 Closed, 1 Pending). Discovery snapshot discovery-20261003T202235Z (Queens CB 13).
The Department of Transportation inspected this complaint and did not find the reported problem.	Ghost	The city looked and found no defect: the spec's "no pothole found" ghost. This is not a judgement on the person who reported it; potholes get patched, misplaced, or described differently. 408 complaints, all Closed. Discovery snapshot discovery-20261003T202235Z (Queens CB 13).
The Department of Transportation determined that this complaint is a duplicate of a previously filed complaint. The original complaint is being addressed.	Transferred	Closed as a duplicate of another complaint, which the spec maps to Transferred. 446 complaints (445 Closed, 1 Pending). Discovery snapshot discovery-20261003T202235Z (Queens CB 13).
The Department of Transportation inspected this complaint and referred it to the Arterial Division for further action.	Transferred	Referral inside DOT; same owner decision as the Inspections Unit mapping. All 122 in CB 13 are Pending. Discovery snapshot discovery-20261003T202235Z (Queens CB 13).
The Department of Transportation inspected this complaint and referred it to the Bridge Division for further action.	Transferred	Referral inside DOT; same owner decision. All 39 in CB 13 are Pending. Discovery snapshot discovery-20261003T202235Z (Queens CB 13).
The Department of Transportation referred this complaint to the Inspections Unit for further action.	Transferred	Referral inside DOT. Decided 2026-10-04 by the project owner: a closed ticket that was referred on counts as Transferred. In CB 13 all 235 are still Pending, so today status and age decide them, not this mapping. Discovery snapshot discovery-20261003T202235Z (Queens CB 13).
The Department of Transportation referred this complaint to the appropriate Maintenance Unit for repair.	Transferred	Referral inside DOT; same owner decision. All 71 in CB 13 are Open (67) or Pending (4). Discovery snapshot discovery-20261003T202235Z (Queens CB 13).